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Terms and Conditions

Terms and Conditions

  1. The terms and conditions set forth below are a legal agreement between you (the Client), Techni-Call and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by Techni-Call.
  2. By accessing or receiving these terms and conditions the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.
  3. Techni-Call is a trading name of ‘D&W Electronic Solutions Limited’.
  4. These terms and conditions do not affect the Clients statutory rights.

Commission Agreement

  1. By commissioning Techni-Call, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.

Terms and Terminology

  1. In these terms and conditions, references such as “our”, "we", "us" and “their” refers to Techni-Call.
  2. The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.

Authorisation

  1. By commissioning Techni-Call, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of the repair cost if one hasn’t been given at the time of booking. The evaluation is billed at the fixed workshop labour rate, in half hour intervals, which is display in store at all times. We will not provide more than 1 hour of inspection without consent.
  2. Techni-Call when commissioned to carry out repairs also have the necessary permission from the Client to replace components with new or used devices of a similar or better design and capability.
  3. The Client also authorises Techni-Call, its employees and agents to receive and transport equipment to and from the Clients premises to the offices of Techni-Call and any other 3rd party companies.

Repair Order Process

  1. To process your equipment repair request we require the following information as a minimum Name, Landline or Mobile, Computer passwords etc. We may use your details for our own marketing purposes however, we will not past your personal details to any third party.

Client Legal Rights

  1. The Client is the legal owner of the computer equipment handed over to Techni-Call for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and Techni-Call will not access this data unless it is required to perform the task in hand.

Payment

  1. Payment including VAT, when applicable, is due in full, upon completion of any repair attempt, prior to the release of the equipment whether shipped to the Clients address or picked up from Techni-Call place of business unless by special previous arrangement. Payments made 14 days or more after the invoice date will an additional 5% penalty of the total invoice for each week of non-payment.

Credit Account Customers

  1. If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add an additional 10% penalty of the total invoice for each week of non-payment.
  2. Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. Techni-Call may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.
  3. We will accept payment by cash and all major credit and debit cards. We unfortunately cannot accept payment by cheque.
  4. Refunds can be by cheque or refunded to the credit or debit card used when paying for the service or repair.
  5. In circumstances when goods are supplied, you will only own these goods when payment in full is received.
  6. Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.

Estimate for Repairs

  1. Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are subject to VAT at the current rate and in sterling.
  2. For work larger value work a deposit of 50% for goods and services will be required prior to the commencement of the works.
  3. The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.

Availability of Goods and Services

  1. Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non-performance.

Home or Business Call Out Requests

  1. If you require a home or business call out this will incur additional charges which will be conveyed in the quotation for the repairs. Home or business call outs are subject to availability of suitable engineers and allocated on a first come, first serve basis.
  2. Online requests will be confirmed by either telephone or by email.
  3. If a home or business call out is booked and access is not gained at the agreed allotted time the Client will be subject to a charge equivalent to 1 hour of our standard Call Out hourly rate.
  4. In the event when we cannot make the appointment at the agreed time due to factors beyond our control you will be contacted in advance advising you of the situation and re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your service or repair request. A full refund will be offered for any payments made in advance.

Cancellation of a Call Out Service Request

  1. You may cancel an agreed home or business call out at any time up to 2 hours prior to the agreed appointment time.
  2. Cancellations made in sufficient time will be entitled to a full refund of any funds paid in advance.
  3. If you cancel or change an appointment within 2 hours prior to the agreed time, the Client will be subject to a charge equivalent to 1 hour our standard hourly rate.
  4. Service or repair cancellations can be communicated by any of the following:
  5. Email
    Text message
    Telephone
  6. If no one was available when an engineer calls to the Client’s premises, a note will be left confirming the call out. A new appointment can be re-scheduled however, the Client will be subject to a charge equivalent to 1 hour our standard hourly rate in addition to the costs of the service or repairs.

Delivery of Goods and Services

  1. At the time of the order, we will endeavour to confirm a time scale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.
  2. If equipment is delivered back to the Client in a damaged or faulty state you must inform us within 24 hours of the fault. We will arrange collection and repairs at our cost. If you fail to inform us within 24 hours, we shall have no liability for the goods damaged on delivery. This does not however affect your statutory rights.

Our Collection Policy

  1. Any equipment left with Techni-Call and unclaimed or Unpaid for 28 days, can be disposed of to recover our costs incurred while carrying out a service or repair. After this period, Techni-Call shall have no liability to the Client or any third party.

Non Compatibility Software

  1. The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is therefore the Client’s responsibility to reinstall or reconfigure these applications.

Backing Up Data

  1. Techni-Call will make every possible effort to preserve the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
  2. IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.
  3. Charges will be incurred if Techni-Call has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.
  4. We cannot be held responsible for the following during the repairs:
  5. Loss or corruption of data, files, information or records;
  6. Any loss of business goodwill
  7. Any losses attributed to the interruption to business activity while equipment is out of service for repairs
  8. Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
  9. Any losses you may suffer arising from failure to use anti-virus software
  10. Any loss considered to be unforeseeable
  11. Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
  12. Techni-Call will not be liable for any damage caused to other equipment by parts supplied following any repair.

Confidentiality of Data Stored on Computer Equipment

  1. Techni-Call, its Employees and Agents agrees not to disclose to a third party any information or data files stored on or recovered from the Client's equipment during the service or repair, unless it is deemed the information may be used to cause harm or is in any other means considered illegal, in which case the police will be called and the repair will stop.

Limited Liability

  1. Whilst Techni-Call shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold Techni-Call liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.
  2. Additionally Techni-Call cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.
  3. Techni-Call liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.
  4. Furthermore, should Techni-Call, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly Techni-Call shall not be held liable for any such losses associated with such advice or recommendations.

Warranties

  1. Techni-Call provides a 7 day warranty on labour only hardware based repairs carried out on any equipment requested by the Client. Techni-Call makes no warranty for data or computer files either expressed or implied. Techni-Call disclaims any data warranty of any kind. If the same problem re-occurs within 7 days of the original repair, Techni-Call will undertake the repair again without charge. However, charges will be incurred should additional parts be required. This warranty excludes faults caused by viruses, misuse or software issues.
  2. All parts, New or otherwise, supplied by Techni-Call are tested before release, unless otherwise stated. In some instances, we may fit second hand or used parts if new parts are no longer available, this is most likely when repairing older\rare equipment. It is expected the client shall be happy to receive used or reconditioned parts that have been tested and deemed as ‘Good’ by Techni-Call.
  3. If you wish to use only new parts please make this known at the time of quoting.

Warranty

  1. Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair.
  2. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the computer equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
  3. Damage to a piece of equipment or its components supplied by Techni-Call under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.
  4. Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.

Manufacturers Warranties

  1. During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services on any manufacturer's warranty and take the appropriate action necessary.

Misquote

  1. If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a new revised quotation or the order can be cancelled.
  2. If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full.

This Agreement

  1. All contracts formed between Techni-Call and the Client shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.
  2. Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to a court  for hearing and direction only after trading standards mediation has failed.

 

Correctness of Information and Disclaimer

  1. Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. Techni-Call expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. Techni-Call’s shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.
  2. We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
  3. We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
  4. It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
  5. Techni-Call has the right, at their discretion, to refuse the supply of goods and services.
  6. Techni-Call reserves the right to change their terms and conditions at any time without prior notice. The revised copies will be displayed in store immediately.


Professional IT Repairs, CCTV Installations, Phone Repairs and more

Shop 37 Upper High Street Wednesbury West Midlands WS10 7HJ

0121 530 0170